At Hillside, care is about helping young people feel safe, cared for, included and supported to grow. Our young people live in small, welcoming homes where they are known well and guided by consistent adults who build trusting relationships over time.
Each young person is supported by a dedicated care team, working closely with education and partner agencies so that everyone involved understands their needs, strengths and goals. We take a whole-school approach, ensuring that care, learning and wellbeing are closely connected.
Every young person is allocated a key worker when they arrive at Hillside. Their key worker gets to know them well and is a central point of contact for the young person, their family or carers, and other professionals. Together, they make sure the young person’s needs are understood, plans are meaningful, and progress is regularly reviewed.
Young people are actively involved in shaping and reviewing their plans. Their views, wishes and feelings matter, and they are encouraged to take part in decisions about their lives in ways that feel safe and appropriate to them.
Each home is supported by a houseparent, who oversees day-to-day care and ensures that young people’s health, emotional wellbeing and practical needs are met to a high standard. This helps provide stability, consistency and a sense of belonging.
Our staff team is permanent, skilled, trauma informed and well trained. They are encouraged to be creative, reflective and responsive, adapting their approach to what works best for each young person.
Planning and Assessment
Planning at Hillside is clear, purposeful and focused on the individual. We work with each young person to understand what matters to them, what they want to achieve, and what support will help them move forward.
Plans are reviewed regularly with the young person and their key team, celebrating progress and identifying next steps. This helps everyone to stay focused on positive change and ensures that support remains relevant as young people grow and develop.
Young people are supported to be the key drivers of their own plans, with adults working alongside them to build confidence, skills and independence over time.
